Senior Management
Susan Keyes-President and CEO
Ms. Keyes joined the firm in 1977. Susan is responsible for monitoring the balance between all the services we provide, and for our administrative and internal operations. Susan is charged with creating strategies for improvement in the company’s services.
Paul Moran-Director of Operations
Mr. Moran started work with us in 1986. Paul is responsible for overseeing all of the company’s work in the field. Paul works with Susan in creating strategies for improving the company’s services.
Brad Keyes-Director of Planning and Development

Mr. Keyes joined the firm in 1976. Brad is the firm’s lead designer. Brad identifies and implements special projects that affect the long-term goals of the company.
Alarm Department
Stanley McConnell-Alarm/Electrical Service Manager
Mr. McConnell has been with us since November, 1988, and has been the Alarm Service Manager since 1995. Stan directs the alarm service technicians and organizes all the testing, maintenance, and repair work for our alarm customers.
Jimmy Yee-Fire Alarm Testing Supervisor
Mr. Yee coordinates fire alarm and sprinkler testing services.
Bill Looney-Alarm/Wiring Service Coordinator
Electrical Department
John Lombardo-Electrical Installation Manager
Mr. Lombardo has been with us since 1982. John works on project planning, design, pricing and job-site management for electrical installations.
John Buell-Electrical
Mr. Buell has joined Keyes Electric in 1966 while he was still in high school. John directs our service electricians in answering calls for from both commercial and residential customers for repairs and replacements.
Heating-Cooling Department
Kevin Doran-HVAC Service Manager
Kevin joins KNA with more than twelve years serving in the United States Navy and the private sector as both a manager and a leader. Most recently, Kevin was the service manager at another HVAC company in Woburn. Kevin is a licensed construction supervisor and certified LEED AP.
Walter Byrnes-HVAC Operations
Mr. Byrnes joined us in 1999. Walter directs our HVAC Operations. Walter received his degree in Mechanical Engineering from the Umass Lowell School of Engineering.
Gwynn MacDonald-HVAC Service Department Administration Manager
Ms. MacDonald has been with us since 1986. Gwynn facilitates customer service, works on pricing for our current customers, and oversees the general flow of recordkeeping for this busy department.
George Page-Special Project Manager
Mr. Page has been with us since 1990. George coordinates the work of all of the installers working on heating/cooling projects.
Administrative Staff
Gail Prescott-Marketing Manager
Ms. Prescott joined us in 1997 as our first Sales and Marketing Manager. Gail oversees all of our customer communications, including production of our Changing Seasons newsletter and our web site.
Olga Faybushevich-Billing Coordinator
Ms. Faybushevich joined us in 1991. Olga is responsible for all billing for all of our service, planned maintenance, and testing work.
Ken Keyes-Resource Manager
Mr. Keyes started work here in 1989. Ken is responsible for coordination of all the resources our company uses including vehicles, communications services, and our inventory. Ken is also our resident computer network specialist.
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